Florida Restaurant Show 2018

Florida Restaurant Show 2018

It is that time of year again!   Come visit us at Florida Restaurant & Lodging Show located at the Orange County Convention Center in the heart of beautiful Orlando Florida for 3 amazing days, today through Saturday, September 8th.

Come visit us at Booth #1418 September 6-8, 2018 Orange County Convention Center, 9800 International Drive, Orlando Florida 32819 occc.net   407-685-9800

This is the place to be!  You love food!  You love people!  Give yourself a treat and visit one of the most vibrant cities in Florida.  Spark your creative appetite and turn your passion for our industry into a sustainable gift of learning to grow your talent in your field.

Whether you are a chef, caterer, baker, bar or nightclub operator, quick-serve restaurant operator, or commercial food service personnel or an independent owner.  Come join us and over 10K of our peers at the Florida Restaurant and Lodging Show, where we will have access to the hottest menu trends, state of the art design and decor, the best in our business education and over 500 of the leading vendors and purveyors dedicated to serving the restaurant and food service community.

MobileBytes POS at Restaurant ShowAs you know we have been in Southwest Florida since 1993 and we are a woman, owned and operated business and at this show will be the Foodservice Council for  Women (FSCW) which has created a platform for women to connect, share, inspire and learn from during the Food and Beverage Portfolio trade show.

That’s not all – do you know, or are you the “best,” of the best bartenders?  The Florida Restaurant & Lodging Show is on the hunt for the best bartender who offers the best “hip,” cocktail in the REGION.   Come join the HIP SIP – Battle of the Modern Bartender  – FLORIDA

We’ll see you there!  Wear comfortable shoes and enter your business card for a chance to have us visit your establishment for a free live demo of what we do!

Church’s Chicken Selects MobileBytes Quick Service POS for iPAD

Church’s Chicken Selects MobileBytes Quick Service POS for iPAD

Recently MobileBytes teamed up with Church’s Chicken and their Point of Sale (POS) will now be used in 200 new planned Church’s Chicken franchise locations set to open over the next three to five years. See the full story here.    Because MobileBytes had everything they wanted in a simple but powerful system they decided at Church’s, this was the right partnership.

MobileBytes Quick Service POS for iPADWe live in a fast-paced society; quick service POS needs to be fast, intuitive and reliable.   MobileBytes online and mobile ordering features, as well as integrated gift cards, are streamlined and user-friendly.   Customers have the ability using MobileBytes Guest Engagement app to avoid waiting in lines by ordering ahead and completing purchases through their iOS or Android phones.    Download the MobileBytes Loyalty app for iPhone or Android.   These platforms allow your customers to scan to pay, mobile ordering, skip the line and more importantly – rewards!

Your counter and drive-thru staff must be able to create and send orders quickly while providing top-tier service to demanding guests on the go.  This is the award-winning Point of Sale for you.

Does your Quick Serve Restaurant need a fast POS? 

Now with MobileBytes, you can complete an order through payment with two taps on the ticket.  MobileBytes POS for iPad provides the speed, and powerful features you need while maintaining the simplicity of an iPad app.  MobileBytes allows you to scan a code on your guest receipt to earn loyalty points.  All your points are managed in the app and automatically converted to rewards when spending levels are achieved.  The more points you have, the higher your reward level and the better your reward values.

Give us a call today at 866-207-3298 to set up a free demonstration and let us help you meet the demands of today’s customers.

We’ll show you the amazing features of –Guest Display – Kitchen Display – EMV Processing – Tableside Ordering – Capture Signature – Host Waitlist – Two Tap Ticket

CardSystems Merchant Services

 

 

To Wait or Not to Wait

To Wait or Not to Wait

To Wait or Not to Wait – Why Yes!  With our POS Host Wait-list – It’s no longer a question!

Now more than ever your patron’s time is valuable.  As a business owner, you should know most popular eateries have decided to shun reservations.  This trend is due to persuasive technology, management tools, and customer engagement.

Your host and staff will be more efficient and now they can easily send free text messages to your guest’s mobile phones when their table is ready!  Voila, more efficient wait-listing and seat tables faster.  This same system notifies servers when someone has been seated. Talk about table turnaround!

Now you are in control and have the ability with the our Host Wait-list management system with integrated text messaging to remove all those bulky, costly, limited-range buzzers.  Not only will it keep track of your guests from arrival through their order by managing your wait-list using our directly-integrated system.  But it will also add your guests, send text messages to their mobile phone when their table is ready. All you staff does is simply drag and drop guests to their designated table.  They can even add previously ordered menu items to new tickets.  Contact us to learn more 866-207-3298.

Card Systems Merchant Services

 

 

Card Skimming/Shimming 101 – Protect your Business and your Customers

Card Skimming/Shimming 101 – Protect your Business and your Customers

With the advancements in technology, it’s just a matter of time before your business could become a victim.  Everyone who works with credit card and/or chip readers in any capacity should be aware of skimming threats and be watchful.  It could cost your business thousands and it may be someone right under your nose.

The card skimming wave was active this week in Oklahoma where the waitress was fortunately caught by her manager.  Read the full story here.  By the way, the waitress DID have an adverse background that would have been found had they run a background check.

The new era of thievery is now called “shimming”.  The thieves are inserting ultra thin circuit boards through any card slot to read EMV card details from inside the device.

What is the difference between skimming and shimming?

Skimming is recognized as fraud that “skims,” the information off the magnetic strip on a credit or debit card.

Shimming refers to an attack that captures data by tapping directly into the EMV chip.

7 Tips to Protect your Business:

  • Inspect card and chip readers regularly in and around the card slot
  • Background every employee dealing with credit cards and payments
  • Trust your instincts when it comes to your employees
  • Look into pay-at-the-table or mobile devices and software to take credit card data out of scope
  • If you must write down credit card data, protect it by locking it securely away
  • Inspect for hidden cameras or unrecognized devices
  • Ensure your host network is checking card verification codes of both magnetic strip/chip-based transaction authorization processes

7 things to Protect Yourself:

  • Trust your gut.  Rely on your instincts.  Know your surroundings
  • When in doubt, don’t use the ATM or hand your card over to a cashier
  • Make sure your card stays in sight. Never let anyone walk away with your card
  • Use your credit card instead of your debit card.  Don’t use your PIN unless you have to
  • Not all ATM’s are equal. Be particularly careful in a tourist areas
  • Use NFC or contact pay, Apple Pay, Android Pay or Samsung Pay (payment tokens). Always monitor your accounts
  • Be aware of transactions that force your card to use the magnetic stripe

We have your safe-guarded practices in mind always.  Remember, trust, but always verify.  For ideas to help safeguard your devices, call Card Systems now for all your POS, Credit Card Processing  and Equipment & Software needs.

SmartPhone Users find Mobile POS Easy to Use

SmartPhone Users find Mobile POS Easy to Use

Training and motivating a multi-generational workforce has never been easier. Your entire staff from Gen X to Millennials (Generation Y) will now find it a breeze to learn and use Mobilebytes POS.  This simple to use, cloud based POS system for restaurants use iPad’s in the front and back of the house. 

Almost everyone is utilizing smartphones now and you or your managers can easily log in from your smartphone, laptop, or anywhere you have an internet connection to manage your restaurant.   Menu modifications, daily specials or staff additions can be made instantly, tracked and recorded to run your business more profitably and efficiently.  

9 Simple Tips to keep your menu and guest experience fresh

Software updates are in the app store – Legacy POS software updates required time, a support technician and installation. MobileBytes software updates are available through the app store.  Just navigate to the update and run as easily as you would any other app, you are now in control!

Menu images can be taken and uploaded direct from your SmartPhone – It’s as easy as tap, click and upload, just like Instagram!  Upselling your specials has never been easier.  Snap a pic on the fly via your smartphone and upload your revised menu in the blink of an eye.

Locating your customers – MobileBytes POS offers Smart Search.   The auto-fill function found in all smartphones is in MobileBytes, too.  Query a customer and find an address.  What a great time saver!

Delivery drivers use a map app and deliver more meals – Do your delivery drivers need driving directions?  Do they go to a map app on their smart phone to get there?  What general delivery area do you cover?  Enable maps through the MobileBytes POS system to set delivery parameters and send driving directions to your delivery drivers.

iPhone users get message alerts for new email, message or news alert – Smartphone users sign up for alerts of all kinds.  MobileBytes sends out alerts when a new takeout order is received, when an order is ready for pickup or when a new order is sent to the kitchen, to name a few.  No more waiting in line to see who’s order is next up; MobileBytes POS will tell you!

Organizing your restaurant is easy – In most restaurants, you have to accommodate parties of all sizes.  Simply drag available tables together on the MobileBytes screen and reconfigure seating in an instant.  Your host will also see the new layout without being in the room to see which tables are available.

Settings on your iPhone give you flexibility with your devices – Use the same settings app on the MobileBytes POS to make adjustments to control your devices.  Turn your iPad into a kitchen display with a simple swipe.

Text Communication – Simplify communications with your customers through the MobileBytes texting feature.  Use the iPad text feature to notify your waiting guests their table is ready, or a takeout order is ready for pickup.  You can even notify your customers driving by (with our beacon technology) that you have a special going on.

Reboot with the home button – Restaurant owners who know the horror of rebooting a POS during service will truly appreciate the simplicity of a MobileBytes cloud POS restart. Tap the home button twice, swipe up, and you’re back in business. No waiting or calling tech support required.

Want to learn more?  Click here or call 866-207-3298 to schedule a MobileBytes product demo today!

7 Helpful Tips to make your Restaurant #1 on Everyone’s List this Holiday Season

7 Helpful Tips to make your Restaurant #1 on Everyone’s List this Holiday Season

People go to restaurants for a variety of reasons. But basically they want good food and expect great service. Restaurants sometimes become complacent when selling specialty drinks, specials of the day or even gift cards because they are short staffed or just plain busy.  Often servers get so busy they forget about asking about the little add-ons like appetizers, desserts and after dinner drinks that increase their checks, thus increasing your restaurant’s profits.

Here are a few refreshers to give your restaurant a boost

Training – A server who primarily worked at sports bars or other casual dining restaurants may not know that “fine dining” service requires a different approach to the guest.  On the flip side, the reverse is true.  Investing in the training of a new server, regardless of their previous experience, is essential to a positive dining experience and will result in rave reviews, repeat customers and great reviews.  Knowledge is power in every industry.

Upselling – Most restaurants have either drink specials, food specials, or both. Servers should be able to convey what is “special” about the meal.  Remind servers to suggest appetizers, desserts and after dinner drinks to your customers.  Have them do it in such a way that it’s not just a question “Can I start you off with an appetizer?’ but “You should try the crab stuffed mushrooms; I had them earlier and they’re delicious!” it sounds much more appetizing.   Always give two choices as studies show people are more likely to choose one of the options over an open-ended question.  What would a 20% increase in appetizers do for your restaurant’s bottom line?

The Taste Experience – Servers tasting the specials share their personal experience. They are more convincing and they will sell your specials.

Point of Sale System (POS) – Not all POS systems are created equal. Product knowledge is critical and servers should be able to answer any question a customer has about a menu item at the table.  The new pay at the table device POS Systems actually display menu items, giving guests a visual to aid servers in being more efficient.  Servers now are able to go from table to table and fire orders back to the kitchen without upsetting the next four tables they are taking orders from.  Turning tables faster creates happy customers and more revenue for you and your servers.

Online & Pick-up Ordering – Many of the older systems have not caught up with today’s ordering habits.  People today want to place orders online for pickup, or delivery, and future special events.  Most are ordering with their smart phones as well; you now must be mobile-friendly to get found.   It becomes frustrating when a customer cannot order online or has to wait on the phone to place an order because the restaurant’s POS system does not have intuitive features built in.  A robust POS system will offer this and can also collect valuable data about your customer.  It’s a fabulous marketing tool to collect such things as ordering habits and frequency of visits. You can even send your customer a thank you coupon with a set dollar amount or loyalty points for their frequent visits to your restaurant.  A select few new POS Systems offer “Beacon” technology, an amazing tool for notifying customers that are in the vicinity of your restaurant of specials of the day.  Imagine reaching out to the street to advertise your happy hour or gift card special for the holidays! This coupled with the valuable data you are collecting equates into increased sales, which increases profits.

Communicate with your customers – Send out a newsletter or an e-gift certificate.  You are collecting your customer data, right?  If you are not…start today!

Sales Incentives – Create weekly/monthly sales competitions among the servers. Whoever sells the most “dinner specials”, “Gift Cards”, “desserts” etc. wins a reward; either cash, food or gift cards. Competition is healthy and energizes the server staff.

These are but a few reminders that we sometimes overlook with the hustle and bustle of a busy restaurant life.