Klosebuy Gives Back to Restaurants and Retailers

Klosebuy Gives Back to Restaurants and Retailers

Klosebuy is Here to Help with a Free Marketing App

Due to the impact of COVID-19 on restaurants, hospitality and retail Klosebuy and CSI have teamed up to offer a self-managed account for 12 months with no charge.

Klosebuy provides a digital app for consumers to see what businesses are open, providing essentials, has availability of products/services, and the type of delivery or pick up service available from the safety of their home.  They know the importance of being connected with customers and keeping them informed during the pandemic.

Using a simple web portal, business owners can provide the above information as well as:

  • Current Hours of Operation
  • Any Capacity Issues or Changes
  • Details on ordering including Specials
  • How Pick up is Provided
  • And so much more…

For businesses that are temporarily closed, this app can support their re-opening once State and Federal directives are lifted. With one click, a business owner can make their location “visible” on the app for their customers and those in their community to see.  A “push” message can be scheduled to tell all “we’re back open for business!”

Their mission is to help businesses connect with customers in their local markets. They want to make sure all industries impacted by the virus have access to this simple to use technology.

Read the article published last week about the changes Klosebuy made to offer help to communities

Feel free to share with other business owners in your community. Together we’ll come through this ordeal stronger.

COVID-19 video: https://youtu.be/-Ojo8kzOEPI

Enrollment site: – a business can enroll in 2 minutes for free

COVID-19 Government Funds for Small Business

COVID-19 Government Funds for Small Business

Get the Funding You Need

We are in a Health and Financial Crisis of unprecedented magnitude and a huge financial impact on you, and your business is still a big unknown.  Many of you are experiencing a 50%-95% drop in sales, and some of you may have closed your doors completely. Our hearts go out to you, and we want to help in any way.

First, we must plan for the worst and hope for the best. Financial assistance is available today. It’s out there and available for you in several forms, and we can help. This is our understanding as much as one can involving the Federal Government. Please understand we are not offering legal or accounting advice, contact local professionals licensed in your area for more info.

As your trusted advisor, we are here to help by sharing some useful guidelines we have found while navigating the process ourselves.  We have also included some helpful references below.  Please check your state as they may have some funding programs available in addition to the EIDL (Economic Injury Disaster Loan) and the PPP (Paycheck Protection Program).

Many of the banks were still awaiting guidance from the SBA before releasing their latest applications and their portals to be up and we are encouraging you to apply with them if you have an established relationship.  As you can imagine, they are overwhelmed with a flood of applications and processing their clients first.

We have an alternative solution. We have partnered with a Lending Platform, Lendio, that can help expedite this process. They charge no fees and are entirely automated and accepting applications online today.  They have been providing loans to small businesses for many years, and therefore already have the automated tools in place to process your loan quickly.

Three Suggestions to Help You Today 

Apply for the PPP loan

It doesn’t matter if you are C-Corp an S- Corp, Partnership, LLC Sole Proprietor, 501C Non-Profit, Tribal Business, or even an Independent Contractor, you can apply. This is first-come; first-serve, so get your application in through your bank or click here to apply through our banking platform.      

                                       Summary of PPP

  • Forgiveness of 2.5 x monthly payroll, payroll commissions, benefits, and taxes, as long as employees retained
  • 1% interest loan with forgiveness (was initially announced at 0.05%)
  • No personal guarantee
  • May also include some insurance, rents, utilities
  • 100% of the loan is supposed to be forgiven if 75%+ of the revenue is payroll related
  • Loan payments are deferred 6 months should you have to pay it back
  • 2-year term

Treasury Fact Sheet

Apply for the $10K ECONOMIC INJURY DISASTER LOAN (EIDL)

Businesses affected should immediately apply for the $10K loan to help them get funds quickly. It is easy to fill out (10 minutes online) and will be forgiven if the guidelines are followed: SBA.Gov. Remember, this is first-come; first-serve, so get your application in quickly.

Apply for State Emergency Funds 

The Florida Disaster Bridge Loan is a $50K ($100K in special circumstances), 12-month, 0 interest loan.  It requires more paperwork but worth a look. Check your State’s available resources.   Sorry, the funds have been exhausted already.  However, the EIDL Fund is going to be replenished. 

Time is of the essence for all of us as these are first-come, first-serve programs.  The money well is only so deep ($350 Billion) until additional funding is approved (maybe).  We urge you to act quickly by contacting your lender or us so we can connect you with our lender.

Please stay healthy, adhere to the CDC guidelines, and as we have always done in our history…. America will get through this!

References

https://www.sba.gov/

Loyalty Programs Drive Business

Loyalty Programs Drive Business

Customer loyalty programs are smart, innovative ways to increase revenue and create repeat business. These easy to implement programs not only create loyal, happy customers they give you a method to reach out to those customers with specials and new products.  Also, 69% of consumers say they make their shopping decisions based on their loyalty programs or lack thereof. Studies also reveal that although finding new customers is crucial for a thriving company, it is far less expensive and better to maintain your current customers.

Loyal customers advertise for you

Loyalty programs are not a new concept, however, they can be very versatile. They can be in the form of an app, an email, or a simple letter in the mail. Having an app on their phone offers your customers a convenient shopping experience, and increases company awareness for potential customers.  Appreciating your customers will draw them to your company, as well as maintain their interest. On average, a loyal customer can be worth up to ten times as much as their first purchase with your company. Personalized loyalty programs are very appealing to customers, such as a customized email with their name.

There are many ways to use loyalty programs.  Most companies use points by tracking purchases. Companies such as Starbucks and Tarte use this method. For every purchase customers make, the business  gives them the value spent in points. Customers save their points and redeem rewards or discounts exclusive to the company’s loyalty program. Some programs even encourage customers to positively review or share their products on social media in return for additional points. Turning their customers into advertisers for the business.

Easy to implement and inexpensive

In addition, loyalty programs are not expensive and can be set up a few different ways; using a POS or terminal to capture customer data and track purchases or a simple app customers can download on their phones. Decide which method you prefer, choose your reward and watch your profits grow.   Most programs will track and reward your customer and the newer loyalty systems may even text or email you to notify you of the reward with beacon technology. Many systems just keep track of benefits and work only when a customer asks to use their card.

The small amount invested will be worth it when your profit increases. On average, companies will spend up to eleven times more on finding new customers than maintaining the ones they already have.  Reaching out to your current customers is simple once you have the data. Also, sharing on social media has never been easier.

As technology continues to advance, so do company reward programs. It’s always a good idea to revisit your existing program and keep up with current trends to maximize company profits and maintain your customer loyalty. Whether in the form of an app, an email, or a letter, customer appreciation stretches far. Loyalty and customer reward programs are extremely efficient in inspiring customer loyalty and maximizing profits. If you do not have a program in place it’s time you looked into one.

Creating A Holistic Happy Workplace

Creating A Holistic Happy Workplace

A holistic workplace offers benefits to employers and employees and creates a thriving business environment. Businesses who recognize an employee’s mental well-being create a better work environment and tend to retain valuable employees. Research conducted at the O.C. Tanner Institute suggests six essential elements of a great workplace. Purpose, opportunity, success, appreciation, well-being, and leadership. These elements are shown to improve the attitude and motivation of employees and employers. Savvy business owners are taking steps to create an environment that makes employees want to work and perform well. Companies such as Starbucks recognize this and offer additional benefits such as backup child or elder care.

The Staggering costs of Illness in the workplace

Even smaller businesses, restaurants and retailers are providing employees with emotional and physical support by offering flexible scheduling, group fitness, financial education, and even drug rehabilitation.  Holistic programs are especially important in protecting the health of employees. 1 in 3 adults are affected by behaviorally linked health issues, and illnesses cost companies approximately $530 billion every single year.  It’s essential to make your employees feel appreciated to maintain a healthy work environment.

What can you do today to make a difference?

  • Treat your staff to an impromptu lunch or coffee break
  • Give a Gift Card or Gift Certificate for outstanding performance
  • Collaborate with your staff on important projects

Simple acts of kindness can motivate your employees to work hard and be productive. Having birthday or holiday parties can make your employees feel respected and build a healthy workplace dynamic. Recognizing the individuality of your employees is essential for you, your employees and your customers. Remember, your employees are the lifeblood of your business and it’s always the little things that make a difference and set you apart from your competition.

Links:
https://www.coalesse.com/blog/the-holistic-approach-to-workplace-wellbeing/
https://channels.theinnovationenterprise.com/articles/a-holistic-view-of-theworkplace-engages-employees-and-customers

Holistic Employee Benefit Plans Offer Long-term Value


https://blog.wellable.co/unwell-employees-cost-us-employers-530b-in-lost-productivity

PCI Basics for Small Merchants

PCI Basics for Small Merchants

In 2015 the PCI SSC created the Small Merchant Taskforce, a cross-industry consortium of payment
security experts, merchant groups and small merchant advocates, to create educational material and
suggested next steps to assess risk within a small business environment. The Taskforce drew from
their collective payment security and small merchant expertise to create PCI Data Security Essential
Resources for Small Merchants, a series of resources to help small merchants focus on essential
payment data security practices needed to protect payment data and reduce risk in their business
environment.

As part of that series, PCI SSC created PCI Firewall Basics, a one-page infographic providing
guidance on firewall configuration basics.

firewall basics

Gift Cards Expected to Exceed $6 Trillion by 2022

Gift Cards Expected to Exceed $6 Trillion by 2022

The average consumer is spending $59 more than the original value of their Gift Card, up $21 from 2017, according to the 2018 Prepaid Consumer Insights Study released by First Data (NYSE: FDC)  Despite the set value on a gift card, 72% of customers report spending more than the given amount on their card.

Offering gift cards allows a company to attract new customers, increase brand awareness, improve sales, and reduce fraud. Total retail sales in the United States were projected to amount to 6.03 trillion U.S. dollars in 2022, up from around 5.4 trillion U.S. dollars in 2018.  Often, businesses overlook the benefits of integrating gift cards into their companies.

Attracting New Customers

Gift cards are incredibly useful in attracting new customers.  They continue to be the number one gift given, therefore introducing new customers to your business.  Also, these Gift Cards serve as an incentive to purchase something your customer may not typically seek out.

Increasing Brand Awareness

Providing customers with Gift Cards increases your brand awareness, as well. As gift cards are purchased and given to others for holiday or birthdays, your brand will be introduced to a new audience. 93% of consumers will either buy or receive a gift card; also they are the #1 most requested present during holidays.

Marketing Your Company

Customizing your Gift Card serves as a self-marketing tool. Your logo is displayed in your customer’s wallet and viewed often.  Not only will this prompt customers to revisit your store, but it will also hopefully turn them into loyal repeat customers.

Reducing Fraud

By offering Gift Cards to customers, as opposed to paper certificates, you will also be reducing your risk of fraud.  Tracking certificates is difficult, and with Gift Card integrations to the new POS Systems, it is now a simple process to monitor.  Using a POS System will deter internal theft and quite possibly reduce the likelihood of counterfeit certificates being produced by fraudsters.   Gift cards electronically monitored with a POS system allows the merchant to verify the initial transaction.  This is also a great way to deal with returns by getting your customer to come back to purchase another product.

With these exploding numbers in the Gift Card industry, what are you going to do to capture your share of this market?  We can help uplift your sales today!