Restaurants and hospitality owners and their customers everywhere love the new Self-Order Kiosks. Self-Order Kiosks provide an affordable, simple to use ordering system that turns tables faster and improves the dining experience. Your patron can now order at a table kiosk or free-standing kiosk. A true “Wow” factor and labor saving process. The Self-Order Kiosks app can be loaded onto iPad’s anywhere in the restaurant. This simple software prompts customers through the ordering process and accepts credit card payments for orders right on the spot and fires the order back to the kitchen.
Our POS Solutions bring this powerful technology to restaurants big and small! No matter what size establishment you have, this easy to use kiosk will help restaurants everywhere improve their sales. When customers use the self order kiosks, it not only saves them time by skipping the line, but the order will also be more accurate. Once an order is placed, completed orders are processed directly through the POS system in the restaurant. This allows the kitchen staff to immediately start preparing the order, saving time for both the restaurant and the customer. It also integrates with our FREE online ordering system which can be deployed in a day creating MORE VISIBILITY, MORE SALES and a great customer experience!
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Could this be happening at your restaurant?
How many times have you used a credit card at a restaurant, added a tip and signed for the total, and then just threw it away?
For most people, that’s the regular occurrence, but on occasion, servers are changing the tip amount to put more money in their pocket. This is stealing from your guests and guarantees they will never come back. Tip bumping may also make people avoid your restaurant altogether. If there is a known restaurant or establishment has staff that is stealing, guests will not be coming through the doors and worse yet, they are spreading the word. The sad thing is you may never realize it until someone complains and by then the brand damage has been done.
How does it happen?
Tip bumping in a restaurant is simple to do without check systems in place. All a server has to do is make a few slight modifications by changing a 1 in front of a 2 or by changing a 6 or to a 9. They can also reprint the slip, adjust and sign it themselves. How many times have you requested a copy of your signature? Some waitstaff only target foreign tourists as the currency conversion is complex and it is a safer way to steal. Others feel entitled after they feel they have been slighted by a small tipper.
To remedy tip bumping there are three main strategies: audit, automate, and watch. These three options are the most effective when used together and help eliminate tip bumping and angry guests.
The restaurant manager or owner closing out should always verify the recorded tips and totals on each server’s checkout with the actual tips and totals on the credit card receipts. This method seems tedious but is the only way to ensure accuracy and guests check amounts are recorded properly.
Implementing a Pay-at-the-Table POS or Kiosk eliminates the old paper receipt system and the tip is entered into the POS by the guest, ensuring the correct tip is recorded. The server only handles cash transactions and tips with this method.
Install a camera system within your Restaurant POS for firsthand recordings of the theft being committed.
Most of these types of crimes go undetected until the customer complains. Some merchants have even had servers arrested if they are caught tip bumping. Nothing sends a better signal to the rest of the staff, that this is a real crime and it will not be tolerated. It is also encouraged to do background screenings on new hires as incidents like this or others will appear on their record protecting employers from theft and brand damage.
Fortunately most servers are honest but you if you suspect this is happening at your restaurant, it probably is. Protect your business, patrons and reputation by taking precautions. If you don’t have systems in place, we will be happy to help.
POS Systems Dominate this Year’s Florida Restaurant and Lodging Show
The Florida Restaurant and Hospitality show in Orlando this past week was filled with three amazing days of great food and ideas to help your Restaurant become iconic and memorable.
Restaurant POS solutions were showcased by Florida Resellers, Card Systems, Inc., Cervion Systems and JCR Systems. Point-of-Sale Industry leaders all came together to share mega-trends, “what’s new” in online delivery, guest engagement with SMS text features, and kiosk order. Delivery companies like Uber Eats and POS delivery and tracking systems made restaurant owners re-think their position on having someone else deliver their meals.
To compete with the Amazons of the world why not harness the Digital Tools and Features in your Point-of-Sale Systems? You can now reach out to your customers, using beacon technology and ping your daily specials right out to your customers as they drive by. What about allowing your clients to order online to pick up in an hour or for dinner? How about giving your customers an app to “skip the line” to order and pay without talking to anyone at your restaurant. These features are just the tip of the iceberg of what the New POS Systems are capable of. If they are not options in your current Point-of-Sale System, you should consider upgrading to one that has these features.
These trade shows are key to helping restaurant owners make sense of all the new technology available to make better buying decisions when choosing a POS System. The education programs provided were practical and relevant for today’s food service personnel. Industry leaders delivered business lessons, the latest information on trends and best practices in the market, as well as their own opinions of what creates success in the food world and now in a digital world. Contact us for more information.
Are you Digital yet?
- Streamline your Takeout Operations
- Increase Revenue with Digital Gift & Loyalty Programs
- Create Operational Excellence and Lower Costs
- Boost Beverage Earnings
- Deliver an Optimal Customer Experience
Don’t miss the show in 2019!